Problem Resolution

The Board of Directors and the coaches of Titans work hard to ensure the club functions effectively and efficiently. Occasionally problems do occur and we encourage parents to bring issues to the attention of the staff or board members. Most board meetings are open to all members and we encourage participation. This is a parent run volunteer board organization so all suggestions are welcome. If you have an issue that has not been resolved to your satisfaction, please write to the Board of Directors or attend a meeting.

We are confident that open and effective communication will eliminate most if not all difficulties before they arise. If parents or their children feel that they have a problem, they should contact the child’s coach. If a resolution cannot be reached at this level then the Head Coach should be contacted. If the Head Coach is unable to resolve the matter, then it will be referred to the Parent Liaison member of the Board of Directors.

The Parent Liaison member will investigate the issue and attempt to resolve it in a fair and equitable manner. If the matter warrants consideration by the board it will be discussed in full confidentiality and a resolution will be decided upon. All board decisions are final.

Problem Resolution Process